SANJANA COUTURE – TERMS & CONDITIONS
Effective Date: 22nd September 2026
By placing an order with Sanjana’s Couture through our website, WhatsApp, Instagram, email, telephone or any other communication channel, you confirm that you have read, understood and agreed to these Terms & Conditions.
These Terms & Conditions apply to all purchases including ready-to-wear, made-to-order, customised, bridal, festive, sale and handcrafted products.
1. Order Confirmation
An order is considered confirmed once payment has been successfully received and the order has been accepted by Sanjana’s Couture.
Once an order has been confirmed, production may begin based on the details provided by the customer.
Sanjana’s Couture reserves the right to contact the customer if any clarification is required regarding measurements, customisation, design, availability or delivery details.
2. Custom-Made and Made-to-Order Products
Many of our garments are individually made, customised and handcrafted according to the customer’s requirements.
Once cutting, stitching, embroidery, embellishment, customisation or production has commenced, the order cannot be cancelled simply because the customer has changed their mind or no longer requires the outfit.
This includes changes to colour, fabric, design, measurements, blouse style, sleeves, neckline, length, embroidery, embellishments, dupatta or any other customisation.
Any remedy that cannot legally be excluded under applicable law will remain unaffected.
3. Customer Measurements
The customer is responsible for providing accurate and complete measurements.
Measurements must be provided according to the instructions given by Sanjana’s Couture.
The customer understands that minor variations may occur during the handcrafted production process and that customised garments may require minor alterations after delivery.
Sanjana’s Couture is not responsible for fitting issues resulting from incorrect, incomplete or outdated measurements provided by the customer.
4. Fitting and Alterations
A fitting issue does not automatically constitute a manufacturing defect.
Customers should allow sufficient time before their event for any required alterations.
If alterations are required because of measurements supplied by the customer, changes in body measurements or personal fit preferences, the customer may be responsible for the alteration and associated shipping costs.
5. Design and Customisation
Customers are responsible for reviewing and confirming their final design requirements before production.
Design references, photographs, sketches, measurements, colours, fabrics and customisation details approved by the customer through WhatsApp, email, Instagram or other communication channels may form part of the order record.
Once production has started, requested changes may not be possible.
If a change can be accommodated, additional charges and production time may apply.
6. Handcrafted Products
Our garments may include hand embroidery, mirror work, zardozi, embellishments, sequins, prints and other handcrafted details.
Due to the handcrafted nature of our products, minor variations in embroidery, mirror placement, thread work, colour, print, embellishment placement, fabric texture and finishing may occur.
Such minor variations are not considered defects.
7. Colour and Product Images
Product photographs are intended to provide a representation of the actual product.
Colours may appear slightly different depending on photography, lighting, fabric characteristics and the customer’s screen or device settings.
Minor differences in colour or appearance do not automatically constitute a defect.
8. Fabric and Material Availability
Fabrics, trims, embellishments and accessories are subject to availability.
If a particular material becomes unavailable, Sanjana’s Couture may offer a reasonably similar alternative where possible.
9. Pricing and Promotional Offers
Prices displayed on the website are subject to change without notice.
Promotional offers and discounts are valid only for the stated promotional period and according to the terms of the applicable offer.
Discounts cannot be applied retrospectively unless expressly approved by Sanjana’s Couture.
Promotional offers cannot be combined unless specifically stated otherwise.
Sale and discounted products remain subject to these Terms & Conditions.
10. Payment
Orders must be paid according to the payment terms communicated by Sanjana’s Couture.
For customised or high-value orders, an advance payment may be required before production begins.
Where a balance payment is outstanding, the order may not be dispatched until the full balance has been received.
Any bank, payment gateway, currency conversion or transaction charges imposed by the customer’s payment provider are the customer’s responsibility.
11. International Payments and Currency
International customers acknowledge that the final amount charged by their bank or payment provider may vary due to exchange-rate fluctuations, foreign transaction fees, currency conversion fees or other charges imposed by the customer’s bank or card provider.
Sanjana’s Couture is not responsible for charges imposed by a customer’s bank or payment provider.
12. International Shipping
International shipping is provided through third-party courier and logistics providers.
The shipping amount paid at checkout or stated on the invoice covers the applicable international shipping service.
Shipping charges do not automatically include customs duties, import taxes, VAT, GST, brokerage fees, customs clearance fees, storage charges, destination charges or other charges imposed by the destination country or courier unless expressly stated otherwise on the invoice.
13. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, customs clearance charges, storage charges or other destination-related charges.
Unless specifically agreed in writing as Delivered Duty Paid, such charges are the responsibility of the customer or consignee.
Sanjana’s Couture does not determine the amount of customs duties or taxes assessed by the destination country.
Payment of international shipping charges does not mean that customs duties or import taxes have been prepaid.
14. Customs Clearance
The customer is responsible for cooperating with the courier and customs authorities and providing any information, identification, documentation or payment required for customs clearance.
Failure to provide required information or payment may result in delays, storage charges, return-to-origin or additional courier charges.
Any charges resulting from the customer’s failure to complete customs requirements may be payable by the customer.
15. Shipping and Delivery Delays
Shipping and delivery dates are estimates unless a specific delivery commitment has been expressly confirmed in writing.
Sanjana’s Couture is not responsible for delays caused by customs examinations, customs clearance, flight delays, flight cancellations, airline capacity, courier delays, weather conditions, natural calamities, floods, water-related incidents, fire, earthquakes, cyclones, storms, pandemics, war, civil unrest, strikes, government restrictions, border restrictions, public holidays or other circumstances beyond our reasonable control.
16. Delivery Address
The customer is responsible for providing a complete and accurate delivery address, telephone number and other information required for delivery.
Customers should verify all delivery information before the order is dispatched.
If an address change is requested after dispatch, additional courier charges may apply and will be payable by the customer.
17. Missed Delivery and Customer Non-Response
If delivery cannot be completed because the customer is unavailable, does not respond to the courier, refuses delivery, provides an incorrect or incomplete address or fails to complete customs requirements, the courier may hold, re-attempt, return or otherwise handle the shipment according to its procedures.
Any applicable storage, return, re-shipping, re-consignment, customs or courier charges may be payable by the customer.
18. Return to Origin
If a shipment is returned to India because of customer refusal, customer non-response, an incorrect or incomplete address, failure to pay applicable destination charges, failure to provide customs documentation or failure to complete customs clearance, the customer will be responsible for applicable return, storage, customs, handling and re-shipping charges.
Return to origin does not automatically create a right to a refund.
19. Courier Terms
All international shipments are also subject to the applicable terms and conditions of the courier or logistics provider.
These terms may include provisions relating to customs, delivery attempts, storage, address changes, claims, delays, return-to-origin shipments and additional charges.
Where a courier charge arises because of an action or omission attributable to the customer, the customer may be responsible for that charge.
20. Shipment Documentation
Sanjana’s Couture will prepare shipment documentation based on the applicable order, invoice and information required by the courier and customs authorities.
Shipment information must comply with applicable courier and customs requirements.
Customers must provide accurate information required for the shipment.
21. Lost Shipments
If a shipment is officially confirmed as lost in transit, Sanjana’s Couture may assist with submitting a claim to the applicable courier.
Courier claims are subject to the courier’s terms, limitations, declared value, documentation requirements and claim procedures.
The courier may require the original invoice and other supporting documentation.
Any compensation or settlement will be subject to the courier’s decision and applicable claim terms.
22. Damage During Transit
Sanjana’s Couture is not responsible for damage, loss, delay, mishandling or deterioration caused by the courier, shipping company, airline, customs authorities or any other third-party logistics provider after the shipment has been handed over to the courier.
Sanjana’s Couture will reasonably assist the customer with raising a claim with the courier where applicable.
The final decision regarding any courier claim, compensation or settlement rests with the applicable courier or service provider and is subject to its terms and limitations.
23. Incorrect or Missing Items
If a customer believes an incorrect or missing item has been received, the customer must notify Sanjana’s Couture as soon as possible and provide clear photographs or video of the package, shipping label, packaging and products received.
Sanjana’s Couture will investigate the matter based on the available order, production, packing and shipping records.
24. Unboxing Evidence
For high-value orders, customers are strongly encouraged to record a continuous video while opening the parcel, beginning with the unopened package and shipping label visible.
This may assist in investigating claims relating to damage, missing items or incorrect products.
25. No Return, Refund or Exchange
All sales are final. Sanjana’s Couture does not accept returns, refunds or exchanges once an order has been confirmed, subject to any rights that cannot legally be excluded under applicable law.
This applies to ready-stock, sale, discounted, made-to-order, customised, bridal and handcrafted products.
Returns, refunds or exchanges will not be provided due to change of mind, change of event plans, incorrect measurements supplied by the customer, fitting or alteration requirements, colour preference, design preference, the customer no longer requiring the outfit, courier delays, customs delays, failure or refusal to accept delivery or other personal circumstances.
For customised and made-to-order garments, production begins specifically for the customer and the order cannot be cancelled once production has commenced.
26. Sale and Discounted Products
Products purchased during a sale or promotional offer are subject to the terms stated at the time of purchase.
Discounted products are not eligible for return, refund or exchange unless expressly agreed by Sanjana’s Couture or required by applicable law.
27. No Refund Due to Courier or Customs Delay
A delay caused by a courier, airline, customs authority or other third party does not automatically entitle the customer to cancel the order or receive a refund.
Sanjana’s Couture will reasonably assist with tracking and resolving legitimate delivery issues.
28. Chargebacks and Payment Disputes
Customers are requested to contact Sanjana’s Couture directly and provide us with a reasonable opportunity to investigate and resolve any genuine concern before initiating a payment dispute or chargeback.
A customer should not initiate a chargeback solely because of a change of mind, fitting or alteration requirements, courier delay, customs delay, refusal to accept delivery or failure to complete customs requirements.
If a chargeback or payment dispute is initiated, Sanjana’s Couture reserves the right to provide the relevant payment processor, bank or card issuer with supporting documentation relating to the transaction.
This may include the order confirmation, invoice, payment records, customer communications, approved designs, measurements, production records, photographs, shipping documents, tracking information, delivery confirmation and records showing acceptance of these Terms & Conditions.
Nothing in these Terms excludes any legal right that cannot lawfully be excluded.
29. Customer Communication
Customers are responsible for checking the email address, telephone number and other contact information provided with their order.
Important order communications may be sent through email, WhatsApp, telephone, SMS or other communication channels provided by the customer.
Failure to read or respond to an important communication may result in delays and does not automatically extend production or delivery timelines.
30. Customer-Requested Delays
If a customer requests that an order be held, delayed or dispatched at a later date, the customer accepts responsibility for any resulting storage, shipping or other applicable charges.
31. Event Dates
Customers ordering for weddings, festivals, parties or other events should allow sufficient time for production, shipping, customs clearance and possible alterations.
Customers should not rely solely on an estimated courier delivery date when ordering for a fixed event date.
Sanjana’s Couture is not responsible for consequential expenses incurred by the customer due to delays outside our reasonable control, including replacement clothing, travel expenses, accommodation or other event-related costs, to the extent permitted by applicable law.
32. Limitation of Liability
To the maximum extent permitted by applicable law, Sanjana’s Couture is not responsible for indirect, incidental, special or consequential losses arising from circumstances beyond our reasonable control.
This may include expenses relating to replacement clothing, events, travel, accommodation, loss of business or other third-party expenses.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
33. Third-Party Services
Sanjana’s Couture may use third-party providers including payment gateways, banks, courier companies, customs brokers, shipping providers and other service providers.
Sanjana’s Couture is not responsible for independent failures of third-party providers except where responsibility is imposed by applicable law.
34. Product Care
Customers are responsible for following the care instructions supplied with the garment.
Hand embroidery, mirrors, zari, zardozi, sequins, delicate fabrics and other embellishments may require specialised cleaning and handling.
Damage caused by improper washing, dry cleaning, ironing, storage or handling after delivery is not considered a manufacturing defect.
35. Alterations by Third Parties
If a customer alters, modifies, dyes, repairs, dry-cleans, embellishes or otherwise modifies a garment after delivery without prior written approval from Sanjana’s Couture, Sanjana’s Couture may not be responsible for any resulting damage or alteration issue.
36. Customer-Provided Materials
If the customer supplies fabric, embellishments, measurements, photographs, designs or other materials, the customer confirms that the materials may legally be provided for use in the order.
Sanjana’s Couture is not responsible for issues arising from customer-supplied materials except where required by applicable law.
37. Intellectual Property
All website content, photographs, videos, designs, graphics, logos, product descriptions, branding, text and other materials belonging to Sanjana’s Couture are protected by applicable intellectual property laws.
Customers may not reproduce, copy, modify, distribute or commercially use our designs, photographs, branding or content without prior written permission.
38. Website Information
We make reasonable efforts to ensure that website information is accurate.
However, typographical errors, technical errors, inventory errors, pricing errors or other inaccuracies may occasionally occur.
Sanjana’s Couture reserves the right to correct such errors.
39. Website Availability
Sanjana’s Couture does not guarantee that the website will always be available, uninterrupted, secure or free from technical errors.
Website availability may be affected by maintenance, technical failures, hosting issues, cyber incidents or circumstances beyond our reasonable control.
40. Fraudulent Orders and Misuse
Sanjana’s Couture reserves the right to investigate suspected fraudulent or abusive transactions, including suspected payment fraud, fraudulent chargebacks, false claims or misuse of promotional offers.
Where appropriate and lawful, we may refuse future orders from customers involved in fraudulent or abusive activity.
41. Privacy
Customer information will be handled in accordance with our Privacy Policy and applicable privacy requirements.
Customers are responsible for ensuring that information provided to Sanjana’s Couture is accurate.
42. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by the laws applicable in India.
To the extent legally permissible, disputes arising directly between the customer and Sanjana’s Couture shall be subject to the jurisdiction of the competent courts at Vadodara, Gujarat, India.
This provision does not exclude any mandatory consumer rights or jurisdiction that cannot legally be excluded.
43. Changes to Terms & Conditions
Sanjana’s Couture reserves the right to update these Terms & Conditions from time to time.
The Terms & Conditions applicable to an order will generally be the version presented to and accepted by the customer at the time of purchase, subject to applicable law.
GOVERNING LAW AND LEGAL JURISDICTION
These Terms & Conditions shall be governed by the applicable laws of India.
Sanjana’s Couture is committed to complying with applicable Indian laws and regulations governing the sale of goods and services.
Any dispute arising between the customer and Sanjana’s Couture shall first be addressed directly with Sanjana’s Couture for resolution.
Where a dispute cannot be resolved directly, either party may pursue any remedy available under applicable law before the appropriate court, consumer commission, government authority, regulatory authority or other competent legal forum, as applicable.
To the extent legally permissible, disputes shall be subject to the jurisdiction of the competent courts and authorities having jurisdiction over Vadodara, Gujarat, India.
Nothing in these Terms & Conditions is intended to restrict or remove any statutory right or remedy that cannot legally be excluded.
44. Customer Acknowledgement
Before completing an order, the customer acknowledges:
I have read and understood the Sanjana’s Couture Terms & Conditions.
I understand that all sales are final and that Sanjana’s Couture does not accept returns, refunds or exchanges, subject to applicable law.
I have checked and confirmed my order details, measurements, customisation requirements and delivery information.
I understand that international shipping charges are separate from customs duties, import taxes and destination charges unless expressly stated otherwise on my invoice.
I understand that international delivery timelines are estimates and may be affected by customs, courier, airline delays and circumstances beyond Sanjana’s Couture’s control.
I understand that additional customs, courier, storage, return-to-origin or re-shipping charges may apply in the circumstances described in these Terms & Conditions.
By placing my order, I confirm my acceptance of these Terms & Conditions.
GOVERNING LAW AND LEGAL JURISDICTION
The applicable laws of India shall govern these Terms & Conditions.
Sanjana’s Couture is committed to complying with applicable Indian laws and regulations governing the sale of goods and services.
Any dispute arising between the customer and Sanjana’s Couture shall first be addressed directly with Sanjana’s Couture for resolution.
Where a dispute cannot be resolved directly, either party may pursue any remedy available under applicable law before the appropriate court, consumer commission, government authority, regulatory authority or other competent legal forum, as applicable.
To the extent legally permissible, disputes shall be subject to the jurisdiction of the competent courts and authorities having jurisdiction over Vadodara, Gujarat, India.
Nothing in these Terms & Conditions is intended to restrict or remove any statutory right or remedy that cannot legally be excluded.